Need Help? Check Out Our FAQ

We’re here to ensure your experience is smooth and enjoyable.

If you have any questions or need assistance, our FAQ section is here to help! We’ve compiled a list of frequently asked questions to provide you with quick answers and guidance. Take a look below to see if your question is already answered or access our guides and instructions for each labs in the “Labs” section.

F.A.Q.

Proteus Labs is compatible with:

  • Meta Quest 2, 3, 3s, Pro
  • Pico Neo 3, 4, 4 Ultra
  • Meta Quest Pro
  • Pico G2,G3

Yes, all experiences are compatible with both hand tracking and controllers. However, optimal hand tracking performance requires good lighting conditions, contrasting backgrounds, and slightly slower movements.

On Meta Quest 3, 3s, Pro and Pico 4 & 4 Ultra, augmented reality is displayed in color, whereas on Meta Quest 2 and Pico Neo 3, it’s in black and white.

Results are sent in Microsoft Excel format (.xlsx).

You can download the Meta app from the Horizon store by searching for “Proteus Labs.” Simply select our application, and the download is free of charge.

Pico version is opening soon on the Pico Store.

Contact our partners for subscription plans.

For available laboratories, please refer to the “What We Do” tab.

Within each laboratory, you’ll encounter a digital tablet. This tablet serves as a convenient tool for accessing the protocol, viewing results presented in tables and/or graphs, accessing the action log, and navigating the menu.

Please refer to the “What We Do” section for information on available instruments and products.

While a Facebook account is not required, as with any electronic communication platform, you need to associate it with a username and email, specifically a Meta ID in this case.

For our privacy policy, please visit: Click Here

For assistance, please visit the Support tab.

For detailed maintenance instructions, please visit: Meta Device Maintenance Guide

Proteus Labs has garnered the following recognitions:

You can find the How-to video tutorials in the “Getting started” section of the Proteus VR website that will provide you everything you need to learn how to navigate and work with the Proteus Labs app. You can also access a “Quick reference” guide about how to use the controllers at the bottom of this page.

This will usually occur when the manipulation described in the protocol has not been adequately completed. For example, if the protocol asks to fill half of a 500 mL beaker with water, if the student only puts 100 mL of water in the beaker, or on the opposite, fully fills the beaker, the check mark for that step of the protocol won’t appear. In that case, the student simply needs to repeat the manipulation and perform it accurately and the check mark will appear in the protocol.

Once you enter a laboratory, you will find a virtual table with various accessories in front of you. You can adjust the position of the lab by grabbing the blue sphere located just in front of the table. This allows you to position the virtual environment at the desired height and location to fit well with your actual location. This blue sphere is visible when you enter a laboratory but will disappear after a few seconds. You can make it reappear at any time during a laboratory by clicking on the joystick of the right controller.

The full Proteus Labs syllabus, by categories, for every available lab (including Introduction, Educational Goals, Anticipated Outcomes, Summary of Assignment by Grade Range, Laboratory Essentials) can be found in the “Labs” section.

Yes. You simply need to go in the virtual tablet, go to the “Options “section and click on the “Send Results” button. This will allow you to send by email to the recipient of your choice the data related to the laboratory you have completed.

You will only need to click on the Edit button to enter the recipient’s email address in the designated space and then click on the small green check mark to proceed with sending the results.

The recipient will receive an email titled Your Results Proteus Labs, accompanied by an XLSX file. The file will include various data related to the completed laboratory, namely the protocol, the log of steps carried out, the guide, the summary of results obtained, and any pictures that will have been taken in the laboratory.

For now, Proteus Labs is a single player application. However, in the coming months, we will release a multiplayer version which will enable multiple students to be interacting live all together in the same lab. Stay tuned!

Yes. Even though each lab has a specific protocol linked to the lab objectives, the student can use the tools and substances available in each lab to play around and explore outside of the lab protocol.

When you need to grab small objects, pick up an accessory that is very close to another accessory, or place an object in a specific spot, just align the small green sphere located on the lower third of the middle finger of each hand with the object you want to manipulate. As soon as the small green sphere touches the object, it will highlight green, and you will simply need to press the button at the base of the controller to grasp the object and manipulate it with precision.

If you ever drop an object, it will automatically reappear on the table to prevent you from bending down to pick it up from the floor.

Your subscription to Proteus Labs gives you access to all the labs. As new labs become available in future updates, you will also have access to these new labs.

Yes. The app is available in multiple languages. You can select the desired language from the home page. Once a language is selected, the app will remain in that language until you select another language.

We do not collect personal information.

To install the updates, an internet connection is required. However, the app can be utilized without Wi-Fi connectivity in single-person mode.

Need Further Assistance?

If you can’t find what you’re looking for, feel free to reach out to our support team for personalized assistance.

Simply use our Contact form , and we’ll be in touch promptly to address your needs.

You can also download our user guide.

Or, click above to access our Discord server, where you can engage with our team in real-time and receive immediate support.

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