Need Help? Check Out Our FAQ

We’re here to ensure your experience is smooth and enjoyable.

If you have any questions or need assistance, our FAQ section is here to help! We’ve compiled a list of frequently asked questions to provide you with quick answers and guidance. Take a look below to see if your question is already answered or download our Labs & User Manual to get access to a list of our labs and a user manual detailing how to interact with the tools using controllers and hand tracking.

Labs & user manual english version

Labs & manuel de l’utilisateur version française

Laboratorios & manual de usario español versión

Labs & manuale utente versione italiana

Labs & user manual (한국어판)

F.A.Q

Proteus Labs is compatible with:

  • Meta Quest 2, 3, 3s, Pro
  • Pico Neo 3, 4, 4 Ultra
  • Meta Quest Pro

Yes, all experiences are compatible with both hand tracking and controllers. However, optimal hand tracking performance requires good lighting conditions, contrasting backgrounds, and slightly slower movements.

On Meta Quest 3, 3s, Pro and Pico 4 & 4 Ultra, augmented reality is displayed in color, whereas on Meta Quest 2 and Pico Neo 3, it’s in black and white.

Results are sent in Microsoft Excel format (.xlsx).

You can download the Meta app from the Horizon store by searching for “Proteus Labs.” Simply select our application, and the download is free of charge.

Pico version is opening soon on the Pico Store.

Contact our partners for subscription plans.

For available laboratories, please refer to the “What We Do” tab.

Within each laboratory, you’ll encounter a digital tablet. This tablet serves as a convenient tool for accessing the protocol, viewing results presented in tables and/or graphs, accessing the action log, and navigating the menu.

Please refer to the “What We Do” section for information on available instruments and products.

We do not collect personal information. Regular usage data is collected by the Meta Store, similar to other apps and games available there.

While a Facebook account is not required, as with any electronic communication platform, you need to associate it with a username and email, specifically a Meta ID in this case. For our privacy policy, please visit: Click Here

For assistance, please visit the Support tab.

In the coming months, we will introduce support for multiplayer experiences, allowing up to 5 people to participate together.

Moreover, numerous new activities will be integrated into Proteus Labs, along with the introduction of the “make your own lab” mode. The publication schedule for these additions will be released in March.

The next feature to be added is the utilization of electrical circuits, which will be available in April 2024.

For detailed maintenance instructions, please visit: Meta Device Maintenance Guide

Proteus Labs has garnered the following recognitions:

To install the provided updates, an internet connection is required. However, the app can be utilized without Wi-Fi connectivity in single-person mode.

Need Further Assistance?

If you can’t find what you’re looking for, feel free to reach out to our support team for personalized assistance.

Simply use our Contact form , and we’ll be in touch promptly to address your needs.

You can also download our user guide.

Or, click above to access our Discord server, where you can engage with our team in real-time and receive immediate support.

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